Privacy Policy

Effective Date: September 1, 2026

1. Introduction

Aubotic Technology Pte. Ltd. (“Aubotic,” “we,” “our,” or “us”) is committed to protecting the privacy, security, and confidentiality of personal data entrusted to us by our clients, partners, website visitors, and platform users.

This Privacy Policy explains how Aubotic Technology Pte. Ltd. collects, uses, discloses, and safeguards personal data in compliance with the Singapore Personal Data Protection Act 2012 (PDPA) and relevant international data protection standards.

This policy applies to data collected through:

• Our official website and online portals
• Our fleet management software platforms and software applications
• Direct commercial interactions, technical consultations, trade shows, and customer support channels

2. Information We Collect

We collect information necessary to deliver high-performance industrial robotics, software orchestration, and engineering support services.

A. Personal & Business Contact Information

• Identity Data: Name, job title, department, and company affiliation.
• Contact Data: Corporate email address, telephone number, business mailing address, and billing details.
• Communication Data: Inquiries, technical specifications, quote requests, and support ticket details provided during consultations.

B. Digital & Technical Usage Data

• Log & Device Data: IP addresses, browser types, operating systems, referring URLs, and website navigation patterns collected via cookies and web analytics.
• Platform Credentials: Usernames, encrypted passwords, and role permissions used to access client web portals and software interfaces.

C. Industrial Fleet & System Telemetry Data

For clients utilizing connected robotics hardware, Autonomous Mobile Robots (AMRs), or software management platforms, we process non-personal machine telemetry (e.g., error logs, battery performance, cycle counts, software versioning, and runtime diagnostics). This operational data is processed strictly for system optimization, predictive maintenance, and 24/7 technical support.

3. Purpose & Legal Basis for Data Use

Aubotic Technology Pte. Ltd. uses your data for legitimate business purposes, including:

• Service Delivery: Engineering, deploying, and maintaining custom robotic cells, software platforms, and turnkey automation lines.
• Technical Support: Providing field service, system updates, error diagnostics, and preventative maintenance alerts.
• Business Communications: Responding to inquiries, processing project proposals, issuing invoices, and managing client accounts.
• Platform Analytics: Optimizing software performance, improving user experience, and strengthening cybersecurity protocols.
• Regulatory Compliance: Meeting legal, audit, financial, and industrial safety compliance standards.

4. Data Sharing & Third-Party Disclosures

Aubotic Technology Pte. Ltd. does not sell, rent, or trade personal data. We may share information under strictly controlled conditions with:

• Authorized Service Providers: Trusted cloud hosting providers, software developers, field service contractors, and logistics partners operating under strict non-disclosure and data processing agreements.
• Corporate Affiliates: Regional subsidiaries and engineering teams within the Aubotic enterprise structure to fulfill regional service requirements.
• Legal & Regulatory Authorities: Government bodies, law enforcement, or regulatory agencies when required by Singapore law or applicable international statutes.

5. Cross-Border Data Transfers

Headquartered in Singapore, Aubotic Technology Pte. Ltd. operates across international markets. Where personal data is transferred across borders, we ensure that appropriate safeguards—such as standard contractual clauses and strict access permissions—are in place so that recipient entities afford a level of protection comparable to the PDPA.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the operational, legal, or accounting purposes for which it was collected. When no longer required, data is securely destroyed or anonymized.

7. Cookies & Web Tracking

Our website uses cookies and similar tracking technologies to analyze web traffic, enhance site navigation, and personalize your experience. You can manage or disable cookie preferences directly through your browser settings.

8. Your Rights & Consent Withdrawal

Subject to applicable laws under the Singapore PDPA, you have the right to:

• Access & Correction: Request access to or correction of personal data held by Aubotic Technology Pte. Ltd.
• Withdraw Consent: Withdraw consent for marketing communications or specific data processing activities at any time.
• Data Inquiries: Submit questions regarding our data policies and internal security practices.